At Florists Colliers Wood, we are committed to providing the freshest blooms to all our customers. As a trusted local florist serving households and businesses in and around Colliers Wood, our goal is to ensure complete satisfaction with every floral arrangement you receive. Every bouquet is carefully prepared with premium-quality flowers, and we stand firmly behind our fresh flowers guarantee.
Delivering flower arrangements in perfect condition is a responsibility we take seriously. If your delivery arrives with any visible damage or the flowers appear significantly wilted or spoiled upon arrival, we want to make things right. Please inspect your order immediately upon receipt and let us know within 24 hours if anything is amiss. This allows us to verify the issue and act quickly to resolve it. To speed up the process, we may ask for a photo of the damaged arrangement.
We guarantee that all flowers delivered by Florists Colliers Wood are fresh and of the highest quality. With proper care – such as trimming stems, changing water regularly, and keeping flowers out of direct sunlight or heat – most arrangements should remain vibrant for 5 to 7 days. If your flowers do not meet our fresh flowers guarantee and show signs of unusual wilting within two days of delivery, please contact us. We want your blooms to remain beautiful throughout the expected freshness window.
Your satisfaction matters to us. If your flowers are damaged on arrival or fail to meet our freshness standards, we offer suitable solutions based on your preference and circumstance. Options include:
We evaluate each situation promptly and fairly to ensure we deliver the outcome you deserve. Please do not discard the original flowers until we have resolved the matter together, as we may need to collect them or request photos for internal quality checks.
We understand that, despite every effort, issues may arise from time to time. Should you have a complaint about your experience with Florists Colliers Wood, we encourage you to get in touch promptly. Your concerns will be listened to and handled with care and attention. We investigate each complaint individually, aiming for a swift, fair resolution. If necessary, concerns will be escalated to our management team.
Whether sending a heartfelt gift or decorating your business premises, you can trust Florists Colliers Wood for reliability, quality, and outstanding customer care. Our fresh flowers guarantee reflects our dedication as your local florist, serving the Colliers Wood community and surrounds with pride. Thank you for supporting a business that values both its flowers and its customers above all else.
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