These Terms & Conditions (“Terms”) govern the use of the online ordering and flower delivery services provided by Florists Colliers Wood (“we”, “us”, “our”). By accessing and utilising our website to place an order for flowers and related products, you (“you”, “your”, “customer”) agree to be bound by these Terms. These Terms apply to all customers across Florists Colliers Wood and the surrounding areas who use our online services for purchasing and arranging delivery of flowers. Please read these Terms carefully before placing an order.
Our online flower delivery service is designed to provide customers in Colliers Wood and the neighbouring areas with a convenient and secure way to order flowers for any occasion.
1.1 Placing an Order: To place an order, select your preferred product(s) from our website, add them to your online shopping basket, and proceed to the checkout. At checkout, you will be prompted to provide essential information, including recipient name, address, preferred delivery date, contact details, and any personalised message.
1.2 Acceptance of Orders: Once you place an order, you will receive an automated email acknowledging receipt of your order. This does not constitute acceptance. All orders are subject to acceptance by us, dependent on availability, payment authorisation, and delivery feasibility. A binding contract is formed only when we confirm your order in writing (usually via email) and process payment in full.
1.3 Product Availability: We make every effort to display up-to-date availability of flowers and arrangements. However, as flowers are seasonal products, varieties may be substituted with similar alternatives of equal or greater value if necessary, while maintaining the overall style and value of the original selection. Where possible, you will be informed of any significant changes prior to delivery.
1.4 Delivery: Delivery can be arranged for addresses in Colliers Wood and its adjoining areas during checkout. Time of delivery is subject to availability and cannot be guaranteed at a specific hour, although we will do our best to accommodate requests. Same-day and next-day deliveries may be available—refer to our website for current cut-off times for online flower deliveries.
1.5 Amendments: Should you wish to amend your order (delivery date, address, recipient, or product selection), please contact us promptly. Amendments are only possible before your order has been prepared for dispatch, and we are not obligated to accept changes requested at short notice.
2.1 Payment Methods: We accept payment by the methods indicated on our website at checkout, including most major debit and credit cards. Payment is taken in full at the time you place your order.
2.2 Pricing: All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable, but exclude delivery charges unless otherwise stated. Delivery charges are clearly indicated prior to completing your purchase.
2.3 Secure Transactions: For your security, all online transactions are processed through secure payment gateways using encryption technology. We do not retain or have access to your full card details at any time.
2.4 Incomplete or Unsuccessful Payments: If payment is not successfully processed, your order will not be accepted, and you will be notified to provide alternative payment details.
3.1 Your Right to Cancel: You may cancel your order and receive a full refund provided the cancellation is made before the order has been processed, prepared, or dispatched. Due to the perishable nature of flowers, cancellations cannot be accepted once your order is in preparation or has left our premises for delivery.
3.2 How to Cancel: To cancel, contact our customer service team quoting your order reference. If eligible for cancellation, the refund will be processed to your original method of payment within 3-5 business days.
3.3 Refunds & Returns Policy: If your flowers are received in a condition that is damaged, wilted, or not as described, please notify us within 24 hours of receipt with photographic evidence. We will, at our discretion, offer a replacement, a partial/full refund, or alternative resolution. Returns of perishable items are only accepted in exceptional circumstances, and arrangements will be made individually.
3.4 Non-Delivery: If we fail to deliver your order as agreed (except where you or the recipient are unavailable to accept delivery or where incorrect address details were provided), you will be entitled to a full refund or re-delivery.
4.1 Accurate Information: You are responsible for providing accurate and complete delivery information, including the recipient’s name, full address, and contact details. We accept no responsibility for losses or failure to deliver where inaccurate details have been provided.
4.2 Acceptance of Delivery: Please ensure someone is available at the delivery address on the selected date. Where delivery is not possible, we reserve the right to leave the flowers in a safe location, with a neighbour, or organise re-delivery at your cost.
5.1 Limitation of Liability: Our liability in connection with any order will be strictly limited to the value of that order, including delivery charge. We accept no responsibility for indirect or consequential losses, including (but not limited to) loss of data, business, revenue, profits or anticipated savings. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability where it would be unlawful to do so under the laws of England and Wales.
5.2 Events Beyond Our Control: We will not be liable or responsible for any failure to perform or delay in performance of our obligations caused by events outside our reasonable control (“Force Majeure Event”), including but not limited to strikes, natural disasters, adverse weather conditions, pandemics, or supply chain disruptions. We will use reasonable endeavours to notify you of delays and, where possible, arrange substitute delivery dates.
All content on our website (including images, product descriptions, design, and logos) is the property of Florists Colliers Wood or our licensors. You may use this content solely for personal, non-commercial use to browse and shop online. Any unauthorised copying, reproduction, or distribution is strictly prohibited.
We collect and process your personal information in accordance with UK data protection laws and our Privacy Policy (available on our website). Your details are used only to process your order and provide customer service. We do not share your information with third parties except as necessary to fulfil your order or as required by law.
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales. Private individuals using our service as consumers are entitled to bring proceedings in their local court. If you are a business customer, you agree that the courts of England and Wales will have exclusive jurisdiction.
We reserve the right to update or amend these Terms at any time. Any changes will take effect immediately upon being posted to our website. It is your responsibility to review the Terms regularly before making a purchase. By continuing to use our website and services, you accept any revised Terms.
10.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.2 Waiver: Failure by us to enforce any of these Terms shall not constitute a waiver of that provision or our rights.
10.3 Transfer: We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations.
These Terms & Conditions apply specifically to customers ordering for delivery within Colliers Wood and the surrounding areas through our online flower delivery service. By placing an order, you acknowledge acceptance of these Terms as the basis for your relationship with Florists Colliers Wood. If you place an order for delivery outside the specified areas, additional terms may apply or we may be unable to fulfil the order.
If you have any questions about these Terms & Conditions, please refer to our website FAQs or contact our customer service team for further clarification before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Colliers Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Colliers Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
